Frequently Asked Questions
About Working with Netrixity

Our IT Support Help Desk is available 24 hours a day, 7 days a week, 365 days a year. IT issues don’t just happen during the average workday, so we’re always available when a need arises.

If the problem you are experiencing cannot be repaired quickly over the telephone, then we immediately dispatch a technician to your office to make the repairs.

All our technicians are E.U. based, and in Warsaw and surrounding cities.

Yes, about 25% of our end users are on Macbooks and other Apple devices. Being based in Warsaw means we work with a lot of media and entertainment clients as well as creative businesses who prefer iOS systems.

Rest assured, there are no hidden surprises. Our experience has shown us what level of network health can be achieved and how much support is required for networks of various complexities when managed effectively.

Yes, as part of Netrixity's managed IT services, we administer and manage your network leveraging our monitoring tools, automated alerts, and routine maintenance practices to keep it running smoothly and up at all times.

Yes, we will not only recommend the best backup and recovery solution for your business, but will monitor and manage your valuable data, as well as keep it secure.

Our network admin will schedule quarterly onsite visits to review your IT network and servers, amongst other IT infrastructure items that we ensure are well maintained and optimized.

We are responsible for continuously monitoring our clients’ IT environments to detect, analyze, and respond to security incidents and threats. This includes evaluating system logs, network traffic, and security alerts to identify potential vulnerabilities or breaches, conducting thorough investigations to understand the nature of the threats, and implementing mitigation measures to protect our clients’ data and infrastructure.

Yes, we regularly conduct Cyber Security audits for companies in Warsaw. We report on over 2 dozen security vulnerabilities, process and compliance issues to give you an IT security score that will guide you moving forward.

We install a handful of powerful tools and services when we manage your IT environment: Endpoint Security Management, Security Monitoring and Threat Detection, Employee Training Tools, Data Encryption, and Backups.

Managed cloud services refer to outsourcing the daily IT management for cloud-based services and technical support to automate and enhance your business operations. Often, these services are managed by third-party cloud managed services providers (MSPs) rather than in-house IT departments.

If it's in the cloud, we support it. Most of our clients are on popular cloud services like AWS, Microsoft Azure, Google Cloud Platform, and many others that run their applications, store their data, and provide security and backup solutions critical to running their business.

Yes, cloud migration is one of our most popular services. We’ve helped dozens of companies migrate their applications, data, and workloads to the cloud, ensuring a smooth transition and minimal downtime.

Yes, we manage and support both Microsoft 365 and Google Workspace platforms. Our IT helpdesk assists with user administration, troubleshooting, and support.

Netrixity's specialists and systems engineers consult, plan, and manage IT projects for our existing managed IT clients. From server upgrades and cloud migrations to setting up Azure services or moving office locations, Netrixity consults, plans, and manages IT projects for our clients.

Yes, we can help move your IT infrastructure from one location to another. This involves upfront planning, IT network engineers and other specialists, as well as a crew of IT support technicians during and after the move to ensure everything is set up, configured, and running properly at the new location.

Companies pay a fixed-monthly fee for ongoing managed IT services and support.

Pricing is generally based on the number of devices (servers, PCs, laptops, and other peripheral equipment) or the number of users on the network. After speaking with you about your requirements, Netrixity will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

There is no catch. Through years of experience, we've learned to accurately assess network health and anticipate support needs based on complexity. Initially, we may invest more resources to address neglected issues, but as we stabilize your network, both its reliability and our efficiency improve, ensuring seamless support for the long term.

We’re confident that you’ll find value in our service. So much so, that we’ll allow you to cancel the contract with no notice at all, within the first three months, if you find our service is not what we have stated.

There are a dozen benefits of managed IT services for businesses. Here are just a few: less downtime, fewer disruptions, predictable pricing, and peace of mind.

Many of our clients have an existing IT staff. If you already have IT employees, we will work with them to relieve their daily responsibilities so they can focus on larger projects. This allows your existing IT staff to work more efficiently, saving your business time and money.

We're excited to hear that you're interested in Netrixity as an IT partner. Give us a call at (888) 000-0000, or send us a message here on our contact page.

We support businesses of all sizes.

Yes, we offer a comprehensive evaluation of your company's IT infrastructure and systems. We identify strengths, weaknesses, risks, and opportunities within your IT environment, and work to ensure that it aligns with the organization's objectives and industry best practices.