PRINTERS & FAX MACHINES

Reliable Printing, Scanning & Faxing for Your Business

Keep your office equipment working the way your business needs it to. Netrixity helps businesses install, configure, connect, and troubleshoot printers, multifunction devices, and fax machines.

From connecting a new network printer and configuring scan-to-email to resolving printing errors and replacing outdated equipment, we help make everyday office workflows more reliable.

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INSTALL / CONNECT / SUPPORT

What We Provide

Business Printer Installation & Setup

Get new office printers configured and ready for everyday use.

  • Installation and initial configuration of business printers
  • USB, Ethernet, and Wi-Fi printer connectivity
  • Network printer setup for multiple employees
  • Printer driver installation and configuration
  • Printer sharing and workstation connectivity
  • Default printer, paper size, and print preference configuration
  • Testing from supported computers and devices

We help ensure employees can access the right printers without unnecessary setup or connectivity issues.

Multifunction Printer & Copier Setup

Configure multifunction devices that combine printing, copying, and scanning in one machine.

  • Multifunction printer (MFP) installation and configuration
  • Network connectivity and user access
  • Print, copy, and scan function testing
  • Duplex printing and supported finishing options
  • Department or shared-printer configuration
  • Address book and destination setup where supported
  • Integration with compatible office workstations

We configure available functions according to the device model, firmware, network environment, and your business requirements.

Scan-to-Email & Scan-to-Folder

Make it easier for employees to scan documents directly from the printer to the intended destination.

  • Scan-to-email configuration
  • SMTP server and authentication settings
  • Microsoft 365-compatible scan-to-email configuration where supported
  • Scan-to-folder setup using supported network protocols
  • Shared folder permissions and access troubleshooting
  • Scan profiles, file formats, and resolution settings
  • Troubleshooting failed scans and delivery errors

Some printers require specific authentication methods, firmware updates, or a compatible email relay service. We assess the device and your existing email environment before configuring the solution.

Printer Networking & Connectivity

Resolve connectivity issues and make shared printing more dependable across your office network.

  • Ethernet and Wi-Fi printer connectivity
  • Printer IP address and network configuration
  • DHCP reservations or static addressing where appropriate
  • Network printer discovery and connection
  • Troubleshooting offline printers and intermittent connections
  • Connectivity checks across workstations and VLANs where applicable
  • Printer access configuration on compatible networks

We investigate whether an issue originates from the printer, workstation, network, driver, or relevant security settings.

Printer Troubleshooting & Repair Coordination

Get help diagnosing common printing problems and restoring normal operation where possible.

  • Printers showing as offline or unavailable
  • Print jobs stuck in the queue
  • Driver and compatibility problems
  • Paper jams and recurring error messages
  • Poor print quality or incorrect print settings
  • Scanning failures and scan-to-email errors
  • Network connection and authentication issues
  • Coordination with specialist repair providers when hardware servicing is required

We handle IT configuration and troubleshooting. Mechanical repairs, replacement parts, and manufacturer servicing may require a specialist repair provider, depending on the device and fault.

Fax Machine Setup & Troubleshooting

Maintain fax functionality where your business still relies on fax-based communication.

  • Fax machine installation and configuration
  • Connection checks for compatible telephone lines or adapters
  • Fax number and line configuration coordination
  • Multifunction printer fax setup where supported
  • Testing inbound and outbound fax transmission
  • Troubleshooting failed transmissions and connection errors
  • Coordination with the relevant telephone or communications provider

Fax functionality depends on the device, telephone service, adapter, and line configuration. Compatibility should be confirmed before changing an existing fax setup.

Printer Drivers, Workstations & Business Applications

Help employees print reliably from the computers and applications they use every day.

  • Printer driver installation and updates
  • Windows workstation printer configuration
  • Shared printer deployment where appropriate
  • Troubleshooting application-specific printing issues
  • Default printer and print preference configuration
  • Printer access after workstation replacement or onboarding
  • Support for compatible office applications and document workflows

We can also help standardize printer configuration across multiple workstations to simplify setup and ongoing support.

Printer Security & Access Management

Help protect business documents and reduce unnecessary access to shared printing equipment.

  • Printer administration password and settings review
  • Firmware and supported security update checks
  • Network access configuration
  • Secure printing features where supported
  • User authentication and print access controls where available
  • Review of scan destinations and stored credentials
  • Printer placement and network separation considerations

Available security controls depend on the printer model and its licensing or firmware capabilities.

Printer Replacement & Office Equipment Upgrades

Plan a printer replacement or upgrade without overlooking the configuration your team depends on.

  • Assessment of existing printers and multifunction devices
  • Replacement planning based on business requirements
  • Compatibility checks for workstations and operating systems
  • Network and scan-to-email configuration planning
  • Migration of supported settings and address books
  • Installation and testing of replacement equipment
  • Removal or decommissioning planning for outdated devices

We help identify the functions your team needs before recommending a replacement, rather than selecting equipment based on printing alone.

Common Printer & Fax Problems We Solve

Office printing problems can interrupt daily work, delay document handling, and create unnecessary support requests.

  • Printer shows as offline: The device is powered on but cannot be reached from employee workstations.
  • Print jobs get stuck: Documents remain in the queue or fail to print.
  • Scan-to-email stops working: Authentication, SMTP settings, or email service changes prevent document delivery.
  • Employees cannot find the printer: Network discovery, addressing, permissions, or driver configuration is incorrect.
  • Printing works for some users only: Workstation settings, access permissions, or drivers differ between employees.
  • New computers cannot print: Drivers and printer connections need to be configured after device replacement or onboarding.
  • Fax transmissions fail: The line, device, adapter, or communications service may not be configured correctly.
  • Printer configuration is inconsistent: Employees use different settings or cannot access the functions they need.
  • Outdated equipment causes recurring issues: Older devices may have limited operating system compatibility, security support, or available parts.

Printer Solutions for Different Office Environments

  • Small & Medium-Sized Offices: Configure shared printers and multifunction devices for everyday printing, scanning, copying, and document handling.
  • Multi-Department Offices: Set up shared equipment, scan destinations, and access controls to support different teams and workflows.
  • Retail & Commercial Businesses: Support office and back-office printing, administrative documents, and compatible multifunction devices.
  • Warehouses & Logistics: Configure office printers, label printers where supported, and scanning workflows used for operational documentation.
  • Healthcare & Professional Services: Help configure document equipment with attention to access permissions, scan destinations, and the handling of confidential information.
  • Multi-Site Businesses: Standardize printer configuration and deployment processes across offices and locations where the equipment and environment support a consistent approach.

Our Installation & Support Process

  1. Understand Your Requirements

    We identify the device model, number of users, required functions, current problems, and how the equipment connects to your network.

  2. Check Compatibility & Connectivity

    We review drivers, operating system compatibility, network settings, email requirements, and any telephone-line dependencies for fax services.

  3. Configure the Equipment

    We install or update drivers, configure network access, set up agreed printing and scanning functions, and apply the relevant settings.

  4. Test the Complete Workflow

    We test printing, scanning, email or folder delivery, fax transmission where applicable, and access from the required workstations.

  5. Handover & Ongoing Support

    We confirm the agreed functions are working, explain relevant settings, and discuss ongoing support if needed.

The scope depends on the equipment, the existing infrastructure, and whether hardware repairs or third-party services are required.

Why Choose Netrixity?

  • Business-focused support: We configure equipment around how your employees actually print, scan, and share documents.
  • Network and workstation troubleshooting: We investigate connectivity, drivers, permissions, and related IT configuration.
  • Practical scan-to-email setup: We help resolve SMTP, authentication, and email delivery issues where the device supports the required configuration.
  • Support for existing equipment: We assess whether a device can be reconfigured or whether replacement is more practical.
  • Consistent office setup: We can help standardize printer configuration across users and locations.
  • Clear scope of work: We distinguish IT configuration from specialist mechanical repairs and provider-dependent services.

Frequently Asked Questions

Can you install a printer for multiple employees?

Yes. We can configure a compatible network printer so that multiple workstations can access it, subject to your network, operating systems, and access requirements.

Can you configure scan-to-email with Microsoft 365?

In many cases, yes, but the correct approach depends on the printer model, firmware, authentication support, and Microsoft 365 configuration. Some devices may require a supported SMTP relay or another compatible method.

Why has scan-to-email stopped working?

Common causes include changes to email authentication, SMTP settings, passwords, security requirements, or network connectivity. We can investigate the configuration and identify the appropriate fix or workaround where supported.

Can you fix a printer that shows as offline?

We can troubleshoot power and connectivity, IP addressing, drivers, print queues, and workstation configuration. If the issue is caused by a hardware fault, specialist servicing may be necessary.

Can you configure an existing multifunction printer?

Yes, where the device supports the required features. We can help configure printing, scanning, network access, scan destinations, and other available functions.

Can you set up a fax machine over VoIP?

Sometimes, but compatibility is not guaranteed. Traditional fax devices can be sensitive to the telephone service, adapter, codecs, and line configuration. We assess the equipment and provider setup before recommending a solution.

Can you help choose a replacement printer?

Yes. We can help define the required printing volume, colour or monochrome needs, scanning functions, network connectivity, security features, and compatibility requirements before you purchase a replacement.

Do you support printers across multiple locations?

We can assist with deployments, configuration, and troubleshooting across multiple sites. The scope and response arrangements depend on the locations and the support agreement.

Do you repair printer hardware?

We provide IT-related diagnosis, setup, and configuration. Mechanical repairs, replacement parts, and manufacturer-specific servicing depend on the fault and may require a specialist repair provider.

Tell us which equipment you use, what is not working, and which functions your team needs. Whether you need a new network printer, scan-to-email configuration, help with a fax machine, or troubleshooting for an existing setup, Netrixity can help you identify the next step.

Get Your Office Printing Back on Track

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